Return Policy

Policy
Our policy lasts 10 business days. If the 10 business days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be sealed in the original packaging just as it arrived to you. Remember we still need to receive it in a condition that we can sell it as new to another customer. Most glow products cannot are not accepted when opened and re-sealed.

For orders that qualify for free shipping or any other promotion a service, shipping or restocking fee may apply (inquire anytime by email).

Orders shipped outside the continental U.S. & Canada
Please note that orders shipped outside the continental U.S. & Canada are not eligible for returns. Any returned merchandise will be refused or discarded without notice. This includes orders requiring air service (such as but not limited to Alaska, Hawaii, Puerto Rico, other continents or islands).

How to return your goods
Please do not send us any shipments without contacting us first. The best method for initiating a return is by email (info@glowshop.ca). We suggest replying to your order or shipping confirmation email so that we have all of your order details. Once we receive the email a detailed response with your authorization number or a reason for declining your return will be sent out, this can take up to 2 business days.

You will then have an additional 10 business days to return the goods to the return address provided on our return authorization document.

Responsibility
We would like to take this opportunity to remind all customers that any returns are considered the property or responsibility of the customers until it is in our possession. We also suggest using an insurable carrier with tracking to prove it has been returned or lost in the event that an issue arises.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that any special order items and services (for example shipping) are not refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@glowshop.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you took advantage of our volume discounts an adjustment to your order and refund total might be required to reflect the proper volume discount after any returns have been considered.

Questions?
Should you have any questions whatsoever or don’t understand part of the return policy please call or email us for clarification. It’s always best to understand our policies in advance. You can reach us by phone during business hours toll free at 1-855-366-3929 or email us at info@glowshop.ca (responses are generally very quick but can take up to 2 business days during peak seasons).

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