Shipping & Returns
(Click here for return policy)
Covid-19 fulfillment & Shipping Notes
Delivery guarantees have been cancelled on all services. Note that for the most part all delivery companies have returned to regular transit times or are experiencing very minor delays from time to time.
During the pandemic returns will not be accepted (all orders as of April 1st are final sale). If there have been any product or shipping errors please email us and we will correct it for you.
Customer service is available exclusively via email (firstname.lastname@example.org) or if you have access to our messenger account on our website.
Below includes all previous programs which we hope to reinstate soon.
Spend $75.00 and get Free Shipping across Canada.
Most orders ship out the same or next business day via one of our couriers (usually Canada Post or UPS). The transit time will vary depending on the courier and ship to location. Since we ship from Montreal , Quebec you can expect quicker shipping to nearby cities such as Ottawa, Toronto and Quebec city (1 to 2 business days). Locations in BC and the Atlantic provinces may take up to 7 business days (on rare occasions some locations require more than 7 business days).
Free shipping rate applies to all orders shipping within Canada and for addresses not considered remote or special delivery locations. If your order does not meet our standard rates guidelines we'll call you with options before shipping (Canadian territories also not eligible for free ground shipping).
Estimated transit times for the 10 most populous cities in Canada:
|CITY||UPS STANDARD||CANADA POST EXPEDITED|
|Calgary, Alberta||4 business days||6 business days|
|Edmonton, Alberta||4 business days||6 business days|
|Hamilton, Ontario||1 business day||2 business days|
|Kitchener, Ontario||1 business day||2 business days|
|Montreal, Quebec||1 business day||1 business day|
|Ottawa, Ontario||1 business day||1 business day|
|Quebec City, Quebec||1 business day||1 business day|
|Toronto, Ontario||1 business day||1 business day|
|Winnipeg, Manitoba||3 business days||5 business days|
|Vancouver, British Columbia||5 business days||7 business days|
We offer both 1 and 2 day air services during checkout. Please select the appropriate service.
U.S. Transit time
Most orders are shipped within 1 business day and ship out of Montreal, Canada. Transit times vary between 2 and 7 business days. Note that orders delivered to the U.S. are subject to US customs clearance. We will provide the shipping company with all details related to the order. Usually orders over $800.00 are subject to formal entry and may require tax, duty or additional fees be paid related to entry into the U.S.
We offer various shipping options to the U.S. from basic postal service shipments to faster courier services. We ship to many countries in Europe and around the world. All details will be provided during the checkout process. Should you have any questions or require further verification from us feel free to contact us before placing your order.
Returns on international orders
International shipments are considered final sale. In the event of an error or issue with your order or products please contact us right away so we can work with you to find a solution.
Cross border fees (duty, tax and/or vat).
Please note that it is the responsibility of the receiver to pay any fees related to receiving product in their country. We will always ship from Canada and provide the shipper and border agents with the details of the order accordingly. To determine any costs related to entry into your country we suggest you contact either the shipping company or your local government border office.